1. Made to order
Every item in the OCONUS Veterans Shop is printed on demand by our fulfillment partner when you order it. Because each piece is made just for you, we don't accept returns or exchanges for a change of mind or for choosing the wrong size or color. Please check the size chart on each product page before you order.
2. Damaged, defective, misprinted or wrong items
If your item arrives damaged, defective or misprinted, or you received the wrong item, email support@onebigmediacompany.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or give you a full refund.
3. Lost packages
If tracking shows no movement for 30 days or more, or the package is marked delivered but never arrived, contact us. We'll work with the carrier and our fulfillment partner to reship your order or refund it.
4. Wrong address
Please double-check your shipping address at checkout. If an order is shipped to an address that was entered incorrectly and is returned to us, we can reship it at your cost.
5. Cancellations
Need to cancel? Contact us right away and we'll try. Once production starts, usually within a few hours of your order, we can't cancel it.
6. Shipping
We ship worldwide. Production usually takes 2 to 7 business days. After that, delivery times vary by carrier and destination country. Shipping rates are shown at checkout.
7. Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by your country. These charges are your responsibility and aren't included in our prices or shipping rates.
8. Billing
Shop purchases are processed by One Big Media Company, LLC (operating OCONUS Veterans), a veteran-owned business. Your card statement will show One Big Media Company.
9. Membership refunds
This policy covers shop merchandise only. Refunds for Battle Buddy and Next Mission memberships are covered in our Terms of Service.
10. Contact us
Questions about an order? Email support@onebigmediacompany.com or use our contact page. Please include your order number so we can help faster.
One Big Media Company, LLC (operating OCONUS Veterans)
